Mercure Swansea

ex. Ramada Swansea

Phoenix Way, Swansea, United Kingdom, SA7 9EGshow map
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Highlights
7
Very goodBased on  231 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Hotels Recommended by Guests in United Kingdom

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Overview

The grand Mercure Swansea Hotel is rated 3 stars and features 119 rooms for guests to stay in. The hotel opened its doors in 1987 and was remodeled in 2009.

Mercure Swansea Hotel lies near the sandy beach. The distance between Swansea city center and the property is 5 km.

Set next to a stadium and restaurants, this hotel also offers an indoor heated swimming pool and an outdoor swimming pool on site.

Mercure Swansea Hotel is within a 55-minute drive to Cardiff-wales airport.

Rooms

Classic rooms at Mercure Swansea Hotel are equipped with complimentary wireless internet, a mini bar, climate control, a laptop-compatible safe and ironing facilities. Mercure Swansea Hotel features rooms with the lake view. The rooms come with en suite bathrooms featuring a shower, a hairdryer and complimentary toiletries.

Eat & Drink

The small restaurant offers excellent seasonal cuisine served in a warm atmosphere. Guests can spend time in the busy Arts bar serving a wide range of tea, beers and wines.

Services

24-hour reception, 24-hour room service and medical service as well as free self-parking, currency exchange and a lift are available for guests' use.

Relax

The hotel caters to families with cribs and a special menu. On-site fitness amenities include a gym and a fitness center.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2009.  Number of rooms:   119.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour check-in

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Restaurant

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Indoor heated swimming pool

Spa and relaxation

Jacuzzi

Spa centre

Sports & Fitness

  • Fitness centre

Services

  • 24-hour room service
  • Laundry
  • Dry cleaning
  • Medical facilities service
  • Newspaper service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant
  • Bar/ Lounge area
  • Dinner

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Microphone
  • Fax/Photocopying

Children

  • Cots
  • Children's menu

Spa & Leisure

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Barbeque grills
  • Leisure/ TV room
  • Spa centre
  • Sauna
  • Jacuzzi

Room features

  • Air conditioning
  • Heating
  • Wardrobe
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Bathrobe
  • Slippers
  • Free toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 10 amFREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 12 yearsExisting beddingFREEThere are no extra beds provided in a room. 
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
Getting around
Airports
Fairwood Comm (SWS)7.5 mi
Cardiff-wales Airport (CWL)30.3 mi
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Reviews
7.2
Very goodBased on  231  reviews

Rating by category:

2.0
Location
10.0
Service
  • 6.2
    Good

    The staff were friendly but I ordered an iron which did not come. The room was clean and comfortable but the bath looked worn/not as clean as it could be around the edges. Tea and coffee nice but would a small biscuit break the bank? Location was convenient and the pleasant immediate surroundings did not reflect the fact it was in the middle of an industrial estate/retail park.

  • 8.2
    Fabulous

    All staff were warm friendly and v helpful. Liked having a pool for my 14 and 10 year old children. Were on our way to Fishguard ferry back to our home in Ireland and wanted to break the journey. Excellent power-shower. Nice to have space in carpark to repack and organise car boot.

    Small point, towel rack in bathroom too small to stretch out and dry all bath towels after swimming. Might be better for pool to supply towels so that bedroom towels are not wet for next shower.

  • 6.2
    Good

    The staff were very friendly and efficient. The meals in the restaurant were excellent. We were both surprised and very pleased with the standard of food served.

    This hotel is in desperate need of a makeover and update. We asked for our first room to be changed as it smelt of what can only be described as smelly feet. The hotel and the rooms we saw were extremely drab and depressing. The decor was dark brown and beige. The windows had cobwebs on the inside and were dirty. Very dissapointing. When I booked this room at the Ramada, I was expecting it too be classy but I was so dissappointed. However, the good service provided by the reception and restaurant makes up for such a poor experience.

  • 5.8
    Guest rating

    they had no record of us booking 2 room only had 1 room booked on there system and only for hotel was not fully booked we may of had a problem

  • 7.8
    Fabulous

    The breakfasts were excellent, the entertainment in the evening was very good, did not eat in the hotel in the evening, but if the evening meals were half as good as the breakfasts, they would be good

  • 8.2
    Fabulous

    The bar was excellent and the staff, in particular the F & B staff were particularly good and helpful.

    Breakfast choice could be improved e.g. no option to cooked breakfast

  • 4.6
    Guest rating

    I had not stayed long enough to enjoy the full facilities

  • 5.4
    Guest rating

    The only positive thing about my experience at this Ramada in Swansea was the staff were very polite and helpful.

    The room needed a lick of paint and the floor was very creaky and annoying. Also asked for a double room non-smoking, and I got the complete opposite, twin room, smoking!!

  • 7.4
    Very good

    Location - near friends house

  • 8.2
    Fabulous

    comfortable , clean , good efficient staff . Spacious rooms with good facilities. Easy parking and convenient for city shopping etc

  • 8.8
    Superb

    friendly and helpful staff - very nice art collection - relaxed atmosphere

  • 7.0
    Very good

    Rooms pleasent good car parking

    Expensive bar prices and resturant

  • 4.4
    Guest rating

    breakfast was good.There were 3 or 4 varieties of fresh cut fruit .

    dust on surfaces including doors of rooms. Long dingy corridors which retain odours because of absent ventilation.To be fair, this is not an uncommon problem of large hotels and it is the architecture to be blamed. You cant open your ground floor room window with out compromising security. Again, who designs these things and how do they survive?

  • 7.4
    Very good

    I loved the staff especially denise who checked us in and they couldn't do enough for us. Beds were confortable and I felt it was good value.

    The pool was disappointing. Its tiny and heated to 29 degrees which is unconfortably hot for a swim. The changing room was miniscule and there was hair and water all over the floor. The bathroom was dated in the room which can be forgiven but not the dusty shelf behind the bath with... a hair on it ...curly black... you know what I mean!

  • 10.0
    Exceptional

    The staff were very friendly and couldn't do enough for you, the food was beautiful not one thing I could complain about! The pool was right size as we had 2 young children. Also rooms very clean, tidy and spacious, I can honestly say I had a lovely time and would go back again :)

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Highlights
7
Very goodBased on  231 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Hotels Recommended by Guests in United Kingdom

Use Badge
Good to know
Check-infrom 10 amFREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 12 yearsExisting beddingFREEThere are no extra beds provided in a room. 
PetsPets are allowed on request.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Fairwood Comm (SWS)7.5 mi
Cardiff-wales Airport (CWL)30.3 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
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Rooms and Guests
0Guests / room